Field and Office Business Support

Over 10 invoices found = £1,750

VAT on those invoices = around £300

My hourly rate on a retainer is £30 per hour.

1.5 hours of my time = £45

Some of these invoices were months old.

It is exactly the sort of thing that can happen in a busy business. You have customers to deal with, jobs to complete, staff to manage and a hundred other things competing for your attention. An invoice comes into your inbox, you think you will deal with it later, and then later turns into next week, next month or eventually gets forgotten altogether.

There is nothing particularly exciting about me going through a client’s emails looking for invoices. It is not the sort of task that usually gets anyone particularly excited about admin.

But this is actually a big part of what I do, and it is where I think a lot of the value in my work lies.

It is not always about bringing in big sales or generating cold hard cash.

Sometimes it is about stopping things from slipping through the cracks.

A missed invoice is money that should have been accounted for. An email that never gets followed up is potentially a missed opportunity. A renewal that gets forgotten could mean paying more than necessary. A customer query sitting unanswered in an inbox could mean losing a customer altogether.

These things might seem small individually, but they can add up.

My job is often to be the person keeping an eye on those things while you get on with the parts of your business that you are good at.

You do what you do best.

I make sure the admin gets done, the details are not forgotten and the things that should not be falling through the cracks do not get lost there.

And hopefully, going forward, those invoices will be uploaded on time rather than sitting unnoticed in an inbox for months.

That is what good business support looks like to me.

It is not always about doing something complicated.

Sometimes it is simply about looking in the right place and noticing what has been missed.